Terms & Conditions
Terms
By accessing the Relancer website, you are agreeing to be bound by these terms of service, all applicable laws and regulations, and agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.
General Terms and Conditions
It is prohibited to transfer, store or provide any data or information of any materials violating the Islamic legislation or any other traditions and customs.
All services provided by Relancer are used only for legal purposes.
Receiving or benefiting from a Relancer services means that you agree to conform to the terms and conditions hereunder.
Relancer has the right to amend the conditions hereof at any time without any responsibility on Relancer side. Relancer shall notify customers of any amendments.
The customers shall pay the service charges by the time the customer demand the service.
In case of website subscription renewal :
The customer shall commit to renewal at the time due as stated in his/her invoice. The customer shall be notified of renewal in a period of 30 days in advance.
In case customer does not renewal, backup copy shall be retained for the customer’s website on Relancer server for 7 days before account deletion.
Relancer shall never hold responsibility for any mistakes resulting from the financial transfers or bank deposits.
When you make a deposit to Relancer bank account, notification on such deposit shall be sent Relancer accounts department within no more than 72 hours.
Relancer shall never hold the responsibility, under any circumstances, for any commercial agreements away from our official contact channels including: Ticket System, Official WhatsApp Account or official emails.
Relancer shall never, under any circumstances, demand the customers to send any information outside our contact channels.
Relancer is entitled to decide, according to our interests, to reject, terminate or cancel any contract.
Rights of Customers
We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Relancer may change this privacy policy from time to time at Relancer’s sole discretion.
Relancer is entitled to decide, according to our interests, to reject, terminate or cancel any contract.
Relancer shall provide the highest level of stability of servers.
Relancer shall maintain customer’s personal information and data and never uncover them to any third party unless with official written permission from a governmental or international competent body. In such case, customer shall be notified of the whole situation.
Relancer shall keep the level of services and special offers publically announced on Relancer official website without discrimination.
Relancer, in case of services interruptions in any time, shall compensate customers with an additional intervals in return to the time when the services were temporarily interrupted.
Relancer shall deliver the services in the exact time as agreed upon with the customer.
Relancer shall contribute to customer convenience and provide all the service required as much as possible without any additional efforts on the side of customer.
Relancer shall keep transparent policies on informing customers about hosting server status.
Hosting Terms
It is prohibited to transfer, store or provide any data or information of any materials violating the Islamic legislation, copyrights property or patents.
It is prohibited to contribute to launching or supporting websites promoting illegal activities, racism, ideological extremism, degradation of religions, and/or any threats to people.
It is prohibited to upload any files containing viruses or SSHs with the purpose of stealing information or causing damage. In case customer upload such files, the website shall be taken down and closed constantly.
It is prohibited to publish any software or applications related to hacking or any educational materials on hacking.
It is prohibited to cause any kind of damage to any website hosted by Relancer or to Relancer servers.
It is strictly prohibited to use Relancer servers to send advertising or promotional SPAM of websites or products.
Relancer has the right to change and modify price plans and services at any time. Such modification shall be applied to new website projects and in case of renewal, but not to websites already reserved before modification.
Relancer may provide a monthly basis, website backup files for customers to be used if necessary. But the customer shall hold full responsibility for the website backup. Relancer shall never hold responsibility for any damage caused to the website backup due to any hacking attacks and invalid permissions to backup folders and files.
If the customer does not want to renew the hosting subscription 7 days before the renewal date, The customer then does not have the right to demand any financial rights or website backup files after termination.
In case the customer does not pay service fees, Relancer has the right to terminate the service provided for the customer until he/she provides the full payment of service amount.
Relancer shall ensure customer website security and protect the website against content leakage, even if Relancer suspends hosting account subscription. We’ll provide a backup for the customer
Relancer has the right to reject hosting any website violating our public policy without having to provide any justifications or reasons.
In order to keep high standards of service quality, Relancer has the right to suspend the subscription of any website in case of violating Fair Usage Policy and in turn, causes temporary or permanent damage to Relancer services provided to websites of other customers.
Refund Terms
Refunding policy shall be subject to the following :
Refunding shall be provided if payment has been fully completed before delivery of services.
No refund shall be provided after 7 days from payment date (See Domain Refund Terms).
Any fees shall be deducted from the due amount.
No refunding shall be provided in case of customer violation of any terms and conditions stated in the contract.
No refunding shall be provided unless by a direct formal written request from the customer sent via the email registered in Relancer mailing list and after confirming such refunding request with the customer after calling him/her on their phone number registered in Relancer system.
In some cases, refunds may be a credit in our system and this applies to domains.
Domain Refund Terms
New domain name registrations may be refundable, at the sole discretion of Relancer, if you, the registrant, cancel the domain name registration for a valid reason and the cancellation is processed within 3 days (72 hours) after registration. Please note that in some cases, cancellation and refund are not available for new domain registrations due to restrictions imposed by the provider or registry operating company.
New domain name registrations may be refundable, at the sole discretion of Relancer, if you, the registrant, cancel the domain name registration for a valid reason and the cancellation is processed within 3 days (72 hours) after registration. Please note that, in some cases, cancellation and refund are not available for new domain registrations due to restrictions imposed by the applicable registry or registry operating company.
No refunds are available for fees paid for After Market Domain Names unless your After Market Domain Name registration is rejected or canceled by Relancer, the provider, or the third party seller.
No refunds are available for fees paid for Premium Domain(s).
If you received a free domain with your hosting plan, you will be refunded the cost of the hosting minus the cost of the domain.
In the case of an unsuccessful attempt to transfer a domain name to Relancer, we will automatically refund any fees paid as an account credit.
Disclaimer
The materials on Relancer’s website are provided on an ‘as is’ basis. Relancer makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.